Privacy Policy

1. Introduction

PT Javan Cipta Solusi ("Javan", "we", "us", or "our") is an IT consulting company focused on business process automation, BPMN consulting, AlurKerja, Odoo implementation, IT custom development, training, and related professional services.

We are committed to protecting personal data in accordance with Law of the Republic of Indonesia No. 27 of 2022 on Personal Data Protection ("UU PDP") and other applicable regulations.

2. Data Controller Identity

3. Personal Data We Collect

We may collect personal data that you provide directly through forms, messages, registrations, job applications, demo requests, event registrations, and business communication.

• Identity and contact data, including name, email address, phone number, WhatsApp number, company or institution, job title, and role.
• Business context, including needs, pain points, project scope, inquiry details, training interest, and communication history.
• Technical and analytics data, including IP address, browser, device, operating system, session data, cookie data, and interaction data collected through tools such as Google Tag Manager, Google Analytics, and Meta/Facebook Pixel.
• Payment or transaction-related data when relevant to a service agreement. Payment processing may be handled by third-party providers and is not stored directly on the public website.

4. Purposes of Data Processing

• To respond to inquiries, demo requests, consultation requests, event registrations, and job applications.
• To provide, operate, and improve Javan services, including AlurKerja, BPMN training, IT development, Odoo implementation, outsourcing, and related professional services.
• To communicate service updates, proposals, invoices, event information, and follow-up materials.
• To improve website performance, campaign measurement, user experience, and content relevance.
• To maintain platform security, prevent misuse, detect fraud, and comply with Indonesian legal obligations.

5. Legal Basis for Processing

We process personal data based on one or more lawful bases: performance of a contract or pre-contractual request, compliance with legal obligations, legitimate business interest, and consent where required, including for marketing communication and tracking that requires consent.

6. Data Retention

• Business inquiry and lead data may be retained for up to 3 years after the latest meaningful interaction.
• Client and service data is retained for the duration of the service relationship and up to 3 years after service termination, unless a longer period is required by law or contract.
• Transaction, finance, and tax-related records are retained in accordance with applicable Indonesian tax and accounting regulations.
• After the retention period ends, data will be deleted, anonymized, or archived securely when required for legal purposes.

7. Sharing Data with Third Parties

We may share limited data with service providers that support website operations, analytics, hosting, CRM, payment processing, email delivery, recruitment, and project delivery. These parties may only process data for the agreed purpose.

Javan does not sell personal data to third parties for commercial resale.

8. Data Subject Rights

Under the Indonesian Personal Data Protection Law, you may request access, correction, deletion, withdrawal of consent, objection to certain processing, restriction of processing, and data portability where applicable.

Submit your request to business@javan.co.id. We will review and respond within 14 business days, subject to identity verification and applicable legal requirements.

9. Cookies and Tracking

Javan websites may use essential cookies for website functionality and analytics or marketing cookies to understand visitor activity and improve campaign performance. You can manage or disable cookies through your browser settings. Disabling essential cookies may affect some website functions.

10. Data Security

We apply reasonable technical and organizational safeguards, including HTTPS/TLS, access limitation, internal access control, secure infrastructure practices, and periodic monitoring. If a data incident materially affects your personal data, we will provide notification in accordance with applicable law.

11. Children's Data

Javan services are not intended for individuals under 18 years old. We do not knowingly collect children's personal data through the website.

12. Policy Changes

We may update this Privacy Policy to reflect regulatory, operational, or service changes. Material updates will be published on this page and may also be communicated through email or other appropriate channels.

13. Contact and Complaints

For privacy requests, questions, or complaints, contact PT Javan Cipta Solusi at business@javan.co.id or through the address listed above.