Solution for Banking
PT Bank Rakyat Indonesia Tbk
Driving Operational Efficiency Through Payment Operations Management
Before the development of the Payment Operations Management system, BRI’s payment and reconciliation processes were carried out manually and operated in silos. This resulted in slow approval times, minimal process visibility, and limited control over daily operations.
From 2023 to 2025, the implementation of the integrated Payment Operations Management system has transformed the way BRI handles its backend operations, including payments, reconciliation, cash, and card services. With real-time monitoring and automated workflows, BRI now benefits from faster approvals, greater accuracy, and improved operational efficiency.
Results:
- An integrated system that can be accessed with real-time data
- Approval processing time reduced by up to 30%
PT Bank Tabungan Pensiunan Nasional Tbk
OPTIMUS Web App: Advancing Digital Solutions at BTPN
Prior to the launch of the OPTIMUS web application, Bank BTPN encountered inefficiencies in handling prospect tracking, scoring assessments, and internal support workflows. The processes were largely manual, disjointed, and lacked scalability—hindering operational speed and responsiveness.
The introduction of OPTIMUS changed the game. Now, BTPN has a unified platform that brings together Scoring Systems, Enterprise Bordeaux, Helpdesk Management, and Prospect Management. This centralized solution simplifies data access, accelerates evaluations, and boosts internal coordination through an intuitive web-based interface.
Results:
- Unified system for end-to-end business processes
- Faster, data-driven scoring decisions
- More efficient support with integrated helpdesk tools