What is Robotization/Automation?

“Robotization/Automation” is a modern solution that leverages technology to replace manual tasks with automated systems. It is designed to improve the efficiency, accuracy, and speed of an organization's operations through the integration of advanced technologies such as automation systems, artificial intelligence, and chatbots.

Key Components in Robotization/Automation:

1. System Integration
   • Connecting various previously standalone systems into one integrated ecosystem.
   • This integration ensures a smoother workflow, minimizes data redundancy, and improves collaboration between systems.
2. Automated Decision Making
   • Using data-driven technology and artificial intelligence to make decisions automatically.
   • This process helps organizations take quick and appropriate steps based on real-time data analysis without the need for manual intervention.
3. Automated Process
   • Automate routine or repetitive tasks, such as data processing, document processing, and workflow management.
   • This automated process saves time, improves accuracy, and allows staff to focus on more strategic tasks.
4. ChatBot Staff
   • Implementation of an AI-based chatbot to handle basic communication with customers or employees.
   • These chatbots can be used to answer common questions, provide guidance, or even assist in the transaction process automatically.

Impact of Robotization/Automation Implementation:

• Increases Efficiency: Reduces the time and effort required to complete routine tasks.
• Better Accuracy: Eliminate the risk of human error in operational processes.
• Faster Responsiveness: Provide real-time solutions for customers and employees.
• Cost Savings: Reduces the need for manual resources, thus saving operational costs.

Case Study: Implementation of Business Process Robotization

Background:

In company operations, repetitive tasks, system monitoring, and decision-making are often time-consuming and can potentially cause delays if done manually. By utilizing robotization technology, companies can automate these tasks to improve efficiency and ensure smooth operations.

Solution Applied:

1. Automatic Notification Giving via Telegram Bot:
   • The system automatically monitors various important activities or conditions within the company, such as network capacity, project status, or synchronization needs.
   • When certain conditions are detected (e.g. network capacity degradation), the bot automatically sends notifications via Telegram to the relevant parties.
   • The message sent includes comprehensive information, such as the capacity detected, a link for more details, and an urgency to take action.
2. Automation with BPMN (Business Process Model and Notation):
   • The notification sending process was designed using BPMN to ensure a structured and clear workflow.
   • The BPMN diagram includes condition triggers (for example, the network is less than 80% capacity), automated decision-making (whether to escalate), and steps to notify chat systems such as Telegram.
3. Key Features of Robotization:
   • Decision Making: The system automatically determines whether a particular condition requires immediate action or escalation.
   • Repetitive Work: The bot automates notification sending tasks that were previously done manually.
   • 24/7 Monitoring and Management: The system runs around the clock, ensuring that any important changes are monitored and acted upon without pause.

Benefits Generated:

1. Operational Efficiency:
   Repetitive tasks such as sending notifications no longer take up staff time, allowing them to focus on high-value work.
2. Faster Response:
   With real-time notifications via Telegram, teams can respond to situations immediately, reducing the risk of operational disruption.
3. Accuracy:
   Automated processes reduce the possibility of human error in information delivery or problem escalation.
4. Non-stop Monitoring:
   The robotized system works 24/7 without the need for manual intervention, providing a higher level of reliability.

Conclusion:

This case study shows how the implementation of Business Process Robotization can optimize company operations through the integration of automated notification technology, BPMN, and chat bots. The result is better efficiency, response speed, and system reliability in supporting daily business activities.