What is Digitalization?

“Digitalization” is a strategic solution to help organizations transform towards digital to improve efficiency, productivity, and competitiveness. This package is designed to replace manual or traditional systems with modern technology that provides convenience in managing data, processes, and collaboration in real-time.

Outcome of Digitalization:

1. Higher Efficiency and Productivity
   • By automating processes that were previously done manually, organizations can save time and effort.
   • Work processes become faster, more accurate, and less error-prone, increasing overall productivity.
2. Real-Time Access and Better Collaboration
   • All data and processes are available in real-time, enabling faster and more informed decision-making.
   • Digital technology enables better collaboration between teams or departments, both locally and remotely.
3. Increased Transparency and Accountability
   • The digitization process ensures that all activities are properly recorded, facilitating tracking, monitoring, and auditing.
   • With greater transparency, organizations can increase accountability at all levels.

Digitalization Process:

• Process Automation: Digitization of key workflows to reduce reliance on manual processes.
• Digital-based Data Management: Implementation of an integrated data management system for easy access and organization.
• Digital Collaboration: Providing a platform for real-time communication and collaboration between teams.
• Monitoring and Reporting System: Development of systems that enable organizations to monitor performance and generate reports automatically.

Case Study: Payment and transaction Dashboard

Client: Bank

Project Duration: 2023 – Now

Challenge:

Bank faces challenges in optimizing Payment Operations to support the 2.0 program. The target is to become “The Most Effective Payment Operation Through Operational Excellence” by 2025. To achieve this, technology solutions are needed that can efficiently manage, monitor and automate operational processes.

Our Solution:

We developed Operational Console & Workflow Management System, a system designed for:

• Manage and Monitor Business Processes: The system is able to manage and monitor business processes as a whole, from payments, reconciliation, cash management, to cards.
• Integration with Backend Applications: The system connects with backend applications to ensure efficient workflow.
• Real-Time Reporting: Provides real-time reporting capabilities to support fast and accurate decision making.
• Work Process Automation: Improve efficiency by automating workflows, ensuring better control, and minimizing operational errors.

Results Achieved:

1. Integrated System:
   All operational processes are now accessible in one integrated system with real-time data.
2. Efficiency Improvement:
   Approval processing time was cut by 30%, allowing the team to focus on value-added activities.

Why is this important?

With this solution, Bank can ensure that all payment operations run in accordance with the Business Transformation Roadmap, improve control and efficiency, and support the achievement of their strategic vision by 2025.

Impact of Digitalization:

• Improve work speed and efficiency.
• Facilitate access to information for all relevant parties.
• Encourage innovation through the application of the latest technology.
• Ensure more controlled and measurable business processes.

This package is suitable for organizations that want to accelerate digital transformation, optimize work processes, and stay relevant in the modern technology era.